AI Email Triage Simulator
Classify, route, and draft replies. Works offline with rules; uses AI when enabled.
Class
Billing
Urgency
Low
Route
Billing Queue
How it works
Offline rules first, AI optional.
- Rules: keywords → class (Billing/Support/Safety), urgency → SLA, route.
- AI (when enabled): calls a tiny prompt to draft a courteous reply.
- Human-in-loop: approval toggle required to enable Send.